Here's what Diversified Credit customers have to say:
Following is a selection of our Accounts Receivable Outsourcing clients comments regarding our services.
A WORLDWIDE STAFFING AGENCY
"For more than 15 years we’ve partnered with Diversified Credit Services (DCS) with amazing success. Their role has expanded from just supplying collectors to a full range service handling virtually every aspect of our Accounts Receivable (client credit checks, invoicing, collections, and cash applications). In recent years they’ve begun handling collections outside North America for us as well. DCS responds with professionalism and ingenuity to every challenge we throw their way, while minimizing the time I spend managing the AR function. They gained the trust (no - earned the trust) of our sales and servicing staff and now work directly with our clients and our internal staff, to handle problems, get information and ensure we provide our customers top rank service while helping to protect our largest asset - AR. DCS truly partners with us to manage all aspects of AR. They are not content with the status quo and activity work with us to suggest ways we can continue to improve and manage our risk / exposure and drive down our DSO while still meeting my customers’ service expectations. I do not loose a minute of sleep worrying about my AR and I constantly recommend their services to my fellow finance professionals. "
John P.
US Controller
a worldwide medical instrument manufacturer
"In 1992, we hired Diversified Credit Services to handle our third party debt through their collection division, Highland Collection Agency. In late 1994, we shopped around for A/R outsourcing firms and narrowed it down to four. In January 1995, we chose Diversified Credit Services to handle the collections for our U.S. accounts and never looked back. We have been thrilled with the results they've achieved. This past year, the DSO has been under 45 days each month, and the over-60 has been under 10% the entire time, sometimes dipping as low as 5%. Our partnership has been a valued one, not only because of the great numbers achieved, but because of the trust involved, the excellent communication back and forth between us, and the professionalism with which DCS handles our accounts. They are outstanding, and I would recommend them highly!”
Walter K.
Manager, Credit/Collections
a manufacturer of touch screen technology
“The decision to outsource was extensively reviewed and scrutinized. The many benefits realized since outsourcing AR and AP continually reinforce and support the conclusion that we made the right decision. Choosing DCS was also the right choice. Their flexibility, professionalism and level of service are exceptional. They allow us to focus on doing the things we do well and leaving the AR and AP functions to the experts, DCS. They were able to understand our business model and come up with processes that were seamless to our internal and external customers and suppliers. As we made changes to our model they were able to adapt and our relationship continues to evolve. When new resources are required, I first think of what DCS can bring to the table.”
James S.,
Manager, Finance and Credit
a manufacturer of touch screen technology
"Outsourcing our receivables has allowed us the flexibility to accommodate a volatile economic climate and assume additional responsibilities without additional staffing. Our partnership with DCS began in April 1999 and has flourished into a seamless relationship with excellent customer service and a commitment to our objectives to maximize cash and lower DSO."
Diane B.,
Senior Credit Analyst
National Printing Industry Staffing Company
"Diversified Credit Services has been managing our accounts receivable since 2006. We have strict parameters when we offer terms to our clients. Our cash collection goals are measured weekly which keeps a high level of urgency on every account.
Diversified has been able to keep pace and meet cash expectations week after week. They are aggressive when they need to be and then, when customer service is required, they are able to match the required level of courtesy. I hear this question frequently "How can you outsource something that needs such close management of the AR?". Our answer is Diversified Credit Services is a seamless extension of our business. Calls are routed to them and the client does not know that they are offsite."
Martin H
Co-owner
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